Getting Started With Campaigns
- What is a campaign?
- What can I find in the management’s environment?
- How can I log in to my account as a manager?
- How do I create a campaign?
- What are the settings I can change for a campaign?
- What can I change from the general tab in my campaign?
Reporting
- Chat Statistics Section
- How do I see my chat data?
- Where can I check all the dandled chats?
- How do I see the executed chat conversations?
- What can I see/change in the chats section?
- Where can I find the full information about a chat?
Buttons & Greetings
- How can I add an automatic greeting?
- What are the automatic greetings?
- How can I disable/enable a chat greeting?
- How do I install an automated greeting message?
- What is the Yes/No greeting?
- What is the chatwindow greeting?
Routing & Tools
- What is routing?
- Can I assign forwarded chats to specific agents?
- Can I automatically forward chats to another agent if the agent does not reply?
- Can I assign incoming chats to specific agents?
- What are the tools I can set for my campaign?
- What is the function of the Web Tabs?
Goals & Follow-Ups
- What Is the function of success codes?
- How do I install success codes to tag my chats?
- How to connect success codes to specific email addresses?
- What is the function of customer surveys?
- What is the goals section?
- How can I link email addresses to specific success codes in chat transferring?
Users and Groups
- What is a user?
- Creating and Editing a User
- How can I add a new user?
- Can I add an avatar to my user profile?
- How do I change the language of my user profile?
- How can I change the profile settings of the user?