Getting Started With Campaigns
- What is a Campaign?
- What Can I Find in the Management’s Environment?
- How Can I Log in to My Account as a Manager?
- How Do I Create a Campaign?
- What Are the Settings I Can Change For a Campaign?
- What Can I Change From the General Tab in My Campaign?
Reporting
- Chat Statistics Section
- How Do I See My Chat Data?
- Where Can I Check All the Handled Chats?
- How Do I See the Executed Chat Conversations?
- What Can I See/Change in the Chats Section?
- Where Can I Find the Full Information About a Chat?
Greetings & Chat Button
- How Can I Add an Automatic Invite?
- What Are the Automatic Invites?
- How Can I Disable/Enable a Chat Invite?
- How Do I Install an Automated Greeting Message?
- What Is the Yes/No Invite?
- What Is the Chatwindow Invite?
Routing & Tools
- What Is Routing?
- Can I Assign Forwarded Chats to Specific Agents?
- Can I Automatically Forward Chats to Another Agent if the Agent Does Not Reply?
- Can I Assign Incoming Chats to Specific Agents?
- What Are the Tools I Can Set for My Campaign?
- What Is the Function of the Web Tabs?
Goals & Follow-Ups
- What Is the Function of Success Codes?
- How Do I Install Success Codes to Tag My Chats?
- How To Connect Success Codes To Specific Email Addresses?
- What Is the Function of Customer Survey?
- What Is the Goals Section?
- How Can I Link Email Addresses to Specific Success Codes in Chat Transferring?
Users and Groups
- What Is a User?
- Creating and Editing a User
- How Can I Add a New User?
- Can I Add an Avatar to My User Profile?
- How Do I Change the Language of My User Profile?
- How Can I Change the Profile Settings of the User?