With this goal, the visitors are able to rate the chat conversation, which gives insight into the chats and agents' quality. The rating of the chat can be set in different ways. You can choose to have a question for the visitor (you can add it in the first field) or just have the rating by selecting smileys or thumbs up/down.
You can tick “Allow visitors to send additional comments” in case you want the visitor to justify their selection. You can choose the text to be shown in case of additional comments.
To add a thank you message at the end, after rating a chat, you need to tick the “Thank you message” box at the bottom. You can choose the text of your thank you message for the visitor.
Once the visitor selects the rating, the additional comment box is displayed and once they click on submit, they can see the thank you message.