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  3. Goals & Follow-Ups

Goals & Follow-Ups

  • What Is the function of success codes?
  • How do I install success codes to tag my chats?
  • How to connect success codes to specific email addresses?
  • What is the function of customer surveys?
  • What is the goals section?
  • How can I link email addresses to specific success codes in chat transferring?
  • Tagging Chats
  • What’s the function of goals and sales?
  • How to add a new goal?
  • Can I define and track goals and sales of visitors?
  • Can I link my chat data to Google Analytics?
  • How can I set up the Follow-Ups option?
  • How can the agent forward chat transcripts when the chat is finished?