Routing & Tools
- What is routing?
- Can I assign forwarded chats to specific agents?
- Can I automatically forward chats to another agent if the agent does not reply?
- Can I assign incoming chats to specific agents?
- What are the tools I can set for my campaign?
- What is the function of the Web Tabs?
- What is the canned responses tool?
- How can an agent look for a quick reply?
- How can I configure frequently asked questions to quick replies?
- How can I change the title of the forum?
- How can I delete a quick reply?
- Everything About Quick Replies
- How can I enable cobrowsing?
- What is the function of visitor info?
- What Is the function of chat sneak preview?
- How do I enable seeing what visitors are writing before they have sent their message?
- How do I enable seeing information of the visitor while chatting?