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  3. Routing & Tools

Routing & Tools

  • What is routing?
  • Can I assign forwarded chats to specific agents?
  • Can I automatically forward chats to another agent if the agent does not reply?
  • Can I assign incoming chats to specific agents?
  • What are the tools I can set for my campaign?
  • What is the function of the Web Tabs?
  • What is the canned responses tool?
  • How can an agent look for a quick reply?
  • How can I configure frequently asked questions to quick replies?
  • How can I change the title of the forum?
  • How can I delete a quick reply?
  • Everything About Quick Replies
  • How can I enable cobrowsing?
  • What is the function of visitor info?
  • What Is the function of chat sneak preview?
  • How do I enable seeing what visitors are writing before they have sent their message?
  • How do I enable seeing information of the visitor while chatting?