You can add a user from the “Add user” button on the right side of the Users subcategory.
To create the account for the user, you need to fill in the following forms:
You need to set up the email address and the password. There is also an option to generate a password from the “Generate” button on the right.
The generator will automatically fill in the password field. The user can change the password after that.
The next section is the Profile section, where the names, the nickname, the photo, and the language of the profile can be set.
And the last section to fill in, while creating a user is the rights section.
From here you can select the rights the user will have - if they will have access to the management interface and be able to change things in it, or they will only be able to log in as agents and only deal with the incoming chats. Once it is all set, you need to click on the “Save” button to save the settings.