With success codes, the agent can determine the main topic and outcome of the conversation that will show in a report. Success codes can be Sales, Support, Registration, etc.
For the agents to be able to use multiple codes per chat, the “Allow multiple codes per chat” needs to be ticked. By ticking “Agents are forced to choose a code before they can close the chat” the agents won’t be able to close the chat without tagging the chat or giving it the corresponding success code.