Leading Conversations
- How do I start chatting?
- How do I change my availability status?
- Where is the account menu?
- How do I change my chat notifications?
- What does the ‘Sounds’ option in the account menu do?
- What does the ‘Desktop Notifications’ option in the account menu do?
- Setting Up Your Notifications
- What does the ‘Show Colleagues’ option in the account menu do?
- The Process of Chatting
- Transferring Chats
- How can I sign out from my account?
- What options does the chat have?
- What is the function of Follow-Ups?
- What is the difference between an agent’s account menu and the manager’s account menu?
- What are the chat options and how to use them
- How can I transfer a chat to another agent?
- How can I copy a chat conversation?
- How can I block visitors?
- For how long can I block a visitor?
- Can I change the duration of the visitor's blocking?
- Why are some of the chat options not available?
- What are the messaging apps chat options?
- Can the customer see when I’m typing a reply to them?
- How can I use quick replies?
- Can I add a quick reply directly while chatting?
- Can I edit quick replies if I only have agent’s rights?
- Can I send images and other files to the customer?
- Does the software display emojis?
- Can chats remain active when a visitor has left the chat?
- Why can’t I close the chat without adding a success code to it?