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  1. Conversation24
  2. Agent's Interface
  3. Leading Conversations

Leading Conversations

  • How do I start chatting?
  • How do I change my availability status?
  • Where is the account menu?
  • How do I change my chat notifications?
  • What does the ‘Sounds’ option in the account menu do?
  • What does the ‘Desktop Notifications’ option in the account menu do?
  • Setting Up Your Notifications
  • What does the ‘Show Colleagues’ option in the account menu do?
  • The Process of Chatting
  • Transferring Chats
  • How can I sign out from my account?
  • What options does the chat have?
  • What is the function of Follow-Ups?
  • What is the difference between an agent’s account menu and the manager’s account menu?
  • What are the chat options and how to use them
  • How can I transfer a chat to another agent?
  • How can I copy a chat conversation?
  • How can I block visitors?
  • For how long can I block a visitor?
  • Can I change the duration of the visitor's blocking?
  • Why are some of the chat options not available?
  • What are the messaging apps chat options?
  • Can the customer see when I’m typing a reply to them?
  • How can I use quick replies?
  • Can I add a quick reply directly while chatting?
  • Can I edit quick replies if I only have agent’s rights?
  • Can I send images and other files to the customer?
  • Does the software display emojis?
  • Can chats remain active when a visitor has left the chat?
  • Why can’t I close the chat without adding a success code to it?
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