The pre-chat information is used when the user would like the visitor to confirm they want to start the chat. In that case, a text that is set in the field will appear and the customer will need to click on a button set under the “Start chat” button text, to actually start the chat. This option can also be set to be available every time or only the first time the customer from the same IP uses the live chat channel.
Once the visitor writes their message, the pre-chat information will show and they will need to click on the button to start a chat, in this example, the “Yes, start chat!” button.