Boomerang is the option for the chat to come back to the agent's chat list without having the customer initiate it. This happens when it's been 12 hours since the previous conversation and it is available only with the messaging apps. When the chat is boomeranged, the agent can be the one to start the chat conversation with the customer. For more information on boomerang, please click here.
Boomerang
Was this article helpful?
0 out of 0 found this helpful