The NoReply chat indicator appears when the customer hasn't replied to the agent's last message for more than 2 minutes. It is orange in color and there is a clock inside of it. In this case, the agent can ask the customer if they need anything else they can assist them with or make sure they are still there in order to continue the conversation. In case they don't need help or they don't reply, the agent will be able to close the chat. If a chat stays open for too long, this can affect the average duration time in the chats' statistics.