Interface
- What is the overview/list interface?
- What is visible on the customer details section?
- How does the screen share function work?
- What’s the function of the quick reply section?
- What can I see in the details section?
- “The chatter has left the website” - what does it mean?
Leading Conversations
- How do I start chatting?
- How do I change my availability status?
- Where is the account menu?
- How do I change my chat notifications?
- What does the ‘Sounds’ option in the account menu do?
- What does the ‘Desktop Notifications’ option in the account menu do?
Indicators
- What do the attention indicators show?
- What does the red indicator show?
- What is the pink/clock indicator?
- What is the white/neutral chat?
- What is the orange/clock indicator?
- What is the grey/pause indicator?