Interface
- What Is the Overview/List Interface?
- What Is Visible on the Customer Details Section?
- How Does the Screenshare Function Work?
- What’s the Function of the Quick Reply Section?
- What Can I See in the Details Section?
- “The chatter has left the website” - What Does it Mean?
Leading Conversations
- How Do I Start Chatting?
- How Do I Change My Availability Status?
- Where Is the Account Menu?
- How Do I Change My Chat Notifications?
- What Does the ‘Sounds’ Option in the Account Menu Do?
- What Does the ‘Desktop Notifications’ Option in the Account Menu Do?
Indicators
- What Does the Chat Indicators Show?
- What Does the Red Indicator Show?
- What Is the Pink/Clock Indicator?
- What Is the White/Neutral Chat?
- What Is the Orange/Clock Indicator?
- What Is the Grey/Pause Indicator?