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  2. Agent's Interface

Agent's Interface

Discover how to use our software and learn about the features we included for you

Interface

  • What is the overview/list interface?
  • What is visible on the customer details section?
  • How does the screen share function work?
  • What’s the function of the quick reply section?
  • What can I see in the details section?
  • “The chatter has left the website” - what does it mean?
See all 16 articles

Leading Conversations

  • How do I start chatting?
  • How do I change my availability status?
  • Where is the account menu?
  • How do I change my chat notifications?
  • What does the ‘Sounds’ option in the account menu do?
  • What does the ‘Desktop Notifications’ option in the account menu do?
See all 32 articles

Indicators

  • What do the attention indicators show?
  • What does the red indicator show?
  • What is the pink/clock indicator?
  • What is the white/neutral chat?
  • What is the orange/clock indicator?
  • What is the grey/pause indicator?
See all 12 articles