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Routing & Tools

Articles in this section

What is routing?
Can I assign forwarded chats to specific agents?
Can I automatically forward chats to another agent if the agent does not reply?
Can I assign incoming chats to specific agents?
What are the tools I can set for my campaign?
What is the function of the Web Tabs?
What is the canned responses tool?
How can an agent look for a quick reply?
How can I configure frequently asked questions to quick replies?
How can I change the title of the forum?

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What are the tools I can set for my campaign?

From this section, you can use the following tools - Web tabs, Canned Responses, Cobrowsing, Visitor Info, and Chat Sneak Preview.

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What is the function of the Web Tabs?