The ‘Show Colleagues’ option allows you to see the colleagues that are currently logged in. You can see their statuses, the maximum number of slots they can handle, their active and wrap-up slots. This section has been designed to lead to the better global management of the live chat contact channel.
Please note that clicking on this section will not interrupt the chatting process in any way. Moreover, every data is updated in real-time, even if the 'Show colleagues' modal window is opened. Also, as this section is displayed throughout a modal window, you are requested to close the complementary window before going back to your dialogue activities, by simply clicking on the cross. Otherwise, it is possible to encounter certain delays regarding the provision of updates linked to chat data. New actual information will be updated every time you close and reopen the window.